Re:amaze: An Overview

Re:amaze is a comprehensive platform designed for integrated customer service, live chat, and helpdesk functionalities tailored for online businesses. It streamlines customer support processes, allowing businesses to effectively manage interactions and enhance customer satisfaction.

Re:amaze: Main Features

1. Inbox: A shared inbox that consolidates all your support channels into one accessible location.
2. Chat: Engage in live chats with customers using automated messaging, chatbots, and video calls on your website or web app.
3. Chatbots: Automate business opportunities using both pre-built and custom chatbots to enhance customer engagement.
4. Push Campaigns: Drive re-engagement and boost sales through targeted push notification campaigns.
5. AI: Utilize AI capabilities to assist in responding, creating, and summarizing customer interactions.
6. FAQ: A customizable and embeddable FAQ center designed to empower customers to find answers independently.
7. Status Page: Keep your customers updated by notifying them about incidents or outages.
8. Live: Increase sales with real-time monitoring of customer activities and personalized messaging.

Re:amaze: User Guide

1. Sign up for a free Re:amaze account to get started.
2. Explore the dashboard to familiarize yourself with the features and layout.
3. Consolidate your customer support channels within the shared inbox.
4. Set up automated responses and chatbots to streamline customer interactions.
5. Utilize the real-time chat feature to engage directly with customers.
6. Monitor customer activity to gain insights and tailor your responses accordingly.
7. Create and customize your FAQ section to assist customers in finding answers quickly.
8. Launch push notification campaigns to re-engage customers effectively.
9. Integrate with your favorite applications to enhance your workflows.
10. Use the mobile app to stay connected with customers on the go.

Re:amaze: User Reviews

• "Re:amaze has transformed our customer support approach. The integration of live chat and automated responses has significantly improved our response times!" - Alex T.
• "The AI features are fantastic! They help us manage inquiries efficiently, and the FAQ section allows our customers to find answers themselves." - Jordan L.
• "I love the push campaign feature. It has helped us reconnect with past customers and increase our sales." - Samantha R.
• "Re:amaze's shared inbox is a lifesaver for our team. We can collaborate seamlessly and ensure no customer inquiry goes unanswered." - Michael P.