Viqal
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Introduction:The AI-driven virtual concierge for hotels improves guest experiences, streamlines inquiries, and gathers feedback.
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Category:Text&Writing
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Added on:Jan 21 2024
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Monthly Visitors:21.0K
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Social & Email:
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Viqal: An Overview
Viqal is an innovative virtual concierge solution designed specifically for the hospitality industry. This cutting-edge tool enhances the guest experience by providing seamless communication and personalized services throughout their stay. Viqal's primary use cases include assisting guests before their arrival, during their stay, and following their departure, ensuring a comprehensive and engaging visitor interaction.
Viqal: Main Features
- Autonomous guest communication
- Digital check-in and check-out
- Quick service recovery
- Enhanced upselling opportunities
- Guest feedback collection
- Increased loyalty program sign-ups
- Customizable AI interactions
- Comprehensive guest analytics
- Integration with existing technology stack
Viqal: User Guide
- Register and set up your Viqal account.
- Connect your Property Management System (PMS) to the platform.
- Customize and personalize the virtual concierge to align with your hotel’s branding.
- Conduct thorough testing to ensure optimal functionality.
- Access ongoing support for any further assistance required.
Viqal: User Reviews
- "Viqal has transformed the way we interact with our guests. The digital check-in feature is a game-changer!" - Hotel Manager
- "The AI interactions are incredibly customizable and have significantly improved our guest feedback collection." - Front Desk Supervisor
- "With Viqal, our upselling rate has increased, leading to higher revenue during guest stays." - Revenue Manager
FAQ from Viqal
What is the typical timeframe for setting up Viqal?
If Viqal is already integrated with your Property Management System, the setup can be completed in under an hour. For properties needing to integrate with a new PMS, expect a timeframe of about 2 to 4 weeks, as our team ensures a seamless setup to enhance your guest services swiftly.
How does Viqal differentiate itself from other virtual assistant solutions?
Viqal is unique in its ability to completely automate guest interactions, managing everything from engaging conversations to data entry in your PMS without requiring staff involvement. Our extensive expertise in hotel technology guarantees an integrated experience that enhances guest communication while allowing staff to focus on more strategic tasks.
Can Viqal work with my current hotel management systems?
Absolutely! Viqal is engineered to integrate smoothly with various hotel management systems, including PMS. If your specific system isn't currently supported, feel free to reach out, and we will initiate the integration process.
What enhancements will Viqal bring to my existing technology?
Incorporating Viqal into your technology framework enhances guest communication through WhatsApp, providing timely and personalized interactions throughout their journey—from booking to post-stay. Key functionalities include natural conversations, welcome messages, booking adjustments, room upgrades, guest inquiries, feedback collection, and more.
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