Yuma Ticket Assistant
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Introduction:Streamline the creation of responses, enhance support productivity, and increase revenue.
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Category:Text&Writing
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Added on:Mar 07 2023
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Monthly Visitors:12.0K
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Social & Email:
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Yuma Ticket Assistant: An Overview
Yuma Ticket Assistant is an advanced AI tool designed to seamlessly integrate with Help Desk software, facilitating the automation of response drafting for customer support tickets. By utilizing this AI solution, organizations can enhance operational efficiency and support quality, leading to improved customer satisfaction and increased revenue.
Yuma Ticket Assistant: Main Features
- AI Automated Response Drafting
- Custom Knowledge Base Integration
- Writing Style Customization
- Conversation Thread Summarization
- Multilingual and Auto-Translation Support
- One-Click 'Reply & Close Ticket'
- Native Integrations with Help Desk Software
- Shopify Integration
Yuma Ticket Assistant: User Guide
- Integrate Yuma Ticket Assistant with your Help Desk software such as Zendesk or Gorgias.
- Allow the AI to analyze incoming support tickets.
- Review the drafted responses generated by Yuma.
- Customize writing style and knowledge base as needed.
- Utilize the conversation thread summarization feature for clarity.
- Send responses in multiple languages if required.
- Use the One-Click 'Reply & Close Ticket' feature for quick resolutions.
Yuma Ticket Assistant: Pricing
Yuma Ticket Assistant: User Reviews
- "Yuma Ticket Assistant has significantly reduced our response times and improved our support team's efficiency. Highly recommend!" - Sarah M.
- "The multilingual support feature has been a game changer for our international clients. The AI drafts responses that are accurate and timely." - James T.
- "Integration with our existing Help Desk software was seamless, and the customization options are fantastic." - Linda R.
FAQ from Yuma Ticket Assistant
What is the functionality of Yuma Ticket Assistant?
Yuma Ticket Assistant processes incoming support requests and generates suitable replies for review by agents. It also includes capabilities such as summarizing conversation threads, customizing writing styles, and offering support in various languages.
Which support platforms are compatible with Yuma Ticket Assistant?
Yuma Ticket Assistant seamlessly connects with platforms like Zendesk, Gorgias, and Shopify, with plans to expand compatibility to additional software in the near future. For inquiries about specific integrations, feel free to reach out to the Yuma team.
Can Yuma Ticket Assistant manage multiple brands within the same helpdesk?
Absolutely, Yuma Ticket Assistant is designed to support multiple brands or stores simultaneously within a single helpdesk setup.
Is multilingual support available in Yuma Ticket Assistant?
Indeed, Yuma Ticket Assistant is equipped to communicate in 15 widely spoken languages, automatically composing responses in the language corresponding to the incoming support ticket.
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